CUSTOMER SERVICE MANAGER

YWCA Central Maine is searching for a highly qualified individual to fill the full-time position of Customer Service Manager. This full-time, benefits eligible position works a flexible schedule to meet the overall needs of customer service.

The YWCA Customer Service Manager is responsible for the day-to-day management of the Customer Services Department and for delivering excellent service to all patrons, guests, and program participants. The manager is responsible for responding to patron and guests needs, promoting programs/offerings, the YWCA Community Access Pass and maintaining the cleanliness and organization of the front desk and lobby area. The manager provides leadership and direction to customer service staff and ensures that an excellent standard of service is provided and maintained. The manager will also oversee and coordinate day-to-day traffic flow of the YWCA front lobby to ensure high quality daily operations and responsiveness to patrons, guests, vendors, and YW volunteers.

The position is located in Lewiston. Hours are typically Monday-Friday, however early mornings, nights, and weekend hours may be required to meet the needs of the front desk coverage.