Electronics Service Technician

Electronics Service Technician

Building the people that build the world.

With platforms in HVAC, Detection, and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, and sustainable world.  Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development.  We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

As part of Detection and Measurement, Radiodetection is a global leader in the design and development of equipment and software used by utility companies to install, protect, and maintain underground infrastructure networks.  Through precision and magnetic locators and ground penetrating radar, we help prevent damage to infrastructure utilities and protect lives.

What you can expect in this role (Job Responsibilities)

• Diagnose equipment problems at the board level and accurately enter estimates for parts and time required for repairs into the ERP system.
• Respond to inquiries, prepare estimates, and complete repair work in a timely manner to meet defined service levels, and escalate to a supervisor if timelines cannot be met.
• Accurately repair equipment down to board level and rebuild and reprogram according to the defined assembly process.
• Test and calibrate repaired equipment to ensure it meets performance standards.
• Document all customer interactions and updates to service repairs in the ERP system according to the service process.
• Maintain the individual’s repair area and general service test area, such that cleanliness and organization considerations are met on a daily basis.
• Participate in the creation and updates to service procedures for both current and legacy products.
• Proactively learn and stay up to date on product changes and updates to service procedures.
• Adhere to the service processes and provide suggestions for continuous improvement.
• Develop a well-rounded knowledge of products and applications to understand and resolve customer support and service issues quickly and professionally.
• Train other technicians, partners, and staff on service procedures as needed.
• Perform general warehouse functions such as picking, packing & shipping orders.
• Adhere to all business-related processes, including, but not limited to, safety, inventory management, and quality.
• Embrace and support growing business demands in a changing environment
• Awareness and compliance with Company Policies and Procedures
• Other duties and responsibilities as required.

What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

Required Experience

• Technical Associates degree (or equivalent related professional experience).
• 1-5 years of proven and demonstrated electronics equipment repair experience.

Preferred Knowledge, Skills, and Abilities

• Assembly and final testing of electronic components and assemblies.
• Calibrate and program electronic components.
• Troubleshoot problems with electronic components down to the board level.
• Read and understand schematic diagrams.
• Design, build, and maintain jigs.
• Write and update procedures.

Service-related responsibilities:

• Troubleshoot equipment problems with customers.
• Organize and perform customer equipment repairs.
• Prepare estimates for repairs.
• Perform equipment repairs.
• Prepare reports.
• Identify frequently failing parts.
• Adhere to product assembly procedures and identify problems.
• Adhere to ESD guidelines/procedures.
• Assist with inventory control.
• High degree of technical analysis.
• Ability to work with various levels of people/customers/teams.
• Customer/Quality discipline.
• Professional approach; Confidence in dealing with people.
• Commitment to achieving business goals.
• Strong technical/customer service orientation.
• High levels of personal integrity, honesty.
• Team player able to operate with a great deal of independence.
• Required to help out wherever needed.

Education & Certifications

• Technical associate’s degree (or equivalent related professional experience)

Travel & Working Environment

The physical demands described below are representative of those that must be met by the employee to perform the essential functions of the job successfully.  Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Lifting to 50 pounds with assistance.
• Sitting, standing, walking, bending, grasping, pushing, pulling, crawling, climbing, twisting, and reaching.
• Perform repetitive motions.
• Plant environment with potential exposure to bad weather, excessive heat/cold, and/or excessive noise.

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are.  Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other.  Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

What benefits do we offer?

We know that the well-being of our employees is integral.  Our benefits include:

Generous and flexible paid time off, including paid personal time off, caregiver, parental, and volunteer leave
Competitive health insurance plans and 401(k) match, with benefits starting day one
Competitive and performance-based compensation packages and bonus plans
Educational assistance, leadership development programs, and recognition programs
Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day.  We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.