Technology Support Specialist

Why Join RSU#14?
A competitive salary and comprehensive district-paid benefits package is included.
A supportive IT team dedicated to empowering the next generation of learners through reliable technology.

The Technology Support Specialist provides essential technical assistance to students, faculty, and administrative staff across RSU#14. This role focuses on maintaining the functionality of our hardware fleet and ensuring classroom technology remains operational to support uninterrupted instruction.

We are looking for a responsive, detail-oriented technician with a strong background in Apple ecosystem management.
We are seeking a patient and communicative technical expert to support a diverse team with varying levels of digital literacy.

Key Responsibilities
-Mobile Device Management (MDM): Utilize Jamf to manage, deploy, and troubleshoot our mobile device fleet (iPads and MacBooks), ensuring all devices are up-to-date and compliant with district policies.
-Classroom Tech Troubleshooting: Provide rapid-response support for interactive displays, projectors, and audio-visual equipment to minimize instructional downtime for teachers and students.
-Hardware Support: Act as the primary point of contact for hardware-related issues across macOS, Windows, and ChromeOS devices.
-Network Support: Assist the Network Team in resolving local Wi-Fi and wired connectivity issues for staff and student devices to ensure constant access to educational resources.
-Asset Tracking: Maintain an organized and accurate inventory of all district hardware, peripherals, and repair logs.

Qualifications & Skills
MDM Expertise: Hands-on experience with Jamf Pro for managing Apple devices in an enterprise or educational environment.

Software Familiarity: General proficiency or previous experience with Infinite Campus (or a similar enterprise-level Student Information System) is preferred.

Technical Proficiency: Deep knowledge of macOS and ChromeOS hardware; comfort troubleshooting Windows-based systems.

Problem-Solving: Ability to diagnose and resolve hardware and connectivity issues quickly under pressure.

The “School Factor”: Ability to remain patient and professional in a high-energy school environment while interacting with students and educators.