Community Response Coordinator – Behavioral Health Network

Do you possess strong organizational, resourcing and communication skills? Are you seeking an opportunity to contribute in a way that makes a difference? Join Catholic Charities of Maine Behavioral Health Network, in our pursuit to provide help and create hope in Maine. We have one opening for a Full-Time Community Response Coordinator!

The Behavioral Health Network is dedicated to helping adults and families struggling with a mental health diagnosis and/or substance use disorders. We are an interdisciplinary team of psychiatrists, nurse care managers, clinicians, care coordinators, and peer support specialists who provide an integrated and mission-guided approach to client care for adults and families.

Position Summary:
The Community Response Coordinator (CRC) is a trained and supervised professional who plays a vital role in connecting individuals to supportive services at CCM and within the broader community.

Key Responsibilities:

• Serve as the initial point of contact, ensuring a warm and welcoming experience for individuals seeking services.
• Enter client data into the electronic health record system.
• Conduct accurate screenings and assessments.
• Facilitate completion of consent-to-treat forms and inform clients of their rights and scope of services.
• Ensure seamless and timely transitions throughout clients’ treatment experience.
• Develop and maintain relationships with community providers supporting children, adults, and families.
• Receive, process, and facilitate referrals and manage referral workflows.
• Coordinate scheduling of provider and service appointments with the scheduling team.
• Complete pre-intakes and verify/explain client eligibility.
• Process intakes and ensure all necessary documentation is completed.
• Provide linkage to clinical and nursing support as needed during initial screening.
• Participate in community tabling events, prevention activities, and resource events.
• Facilitate client orientations and support CCM clinics and workshops.
• Work collaboratively with the CARES team to ensure:
  • Safe oversight of client access to services.
  • Oversight of the day space.
  • Clinically sound care transitions.
• Offer regular support to individuals experiencing:
  • Active substance use
  • Trauma
  • Thought disorders
  • Homelessness
• Provide outreach for:
  • Programmatic and client-based referrals.
  • Service provision and transitional planning.
• Assist clients with navigating complex service systems during entry and transition.
• Conduct programmatic and client-specific outreach to build partnerships with:
  • CCM departments
  • Area homeless shelters
  • Hospitals
  • Crisis services
  • Criminal justice systems
  • Domestic violence shelters
  • Assisted living and healthcare providers
• Provides care coordination support to assigned caseload.

Benefits include:

• $4,000 Recruitment and Retention Bonus: $1,000 at time of hire, $1,000 upon successful completion of 6-month probation and $2,000 at one year with job performance and position is in good standing
• Five (5) weeks of Earned Time (first year!) plus an additional six (6) paid agency holidays!
• Short- and long-term disability, basic life insurance (100% employer paid!)
• A choice of three (3) comprehensive medical plans
• Dental & Vision Insurance options
• Voluntary Accident & Critical Illness insurance with a paid Health Screening Benefit
• 401k agency contribution
• Mileage Reimbursement
• Employee Assistance Program (EAP)
• Bereavement Time off
• Health and Wellness programs including up to $100 reimbursement per year on health and wellness purchases, as well as access to group & individual wellness coaching.
• 10% Employee discount on childcare at our Catholic Charities Child Development Centers (Portland and Biddeford)
• Annual training reimbursement
• Electronic Health Record system
• ADP LifeMart Employee Discount program

You may apply directly on our Career Center or send your resume and cover letter via email (hrdepartment@ccmaine.org), fax (207-344-6617), or mail to Human Resources Office, Catholic Charities Maine, P.O. Box 10660, Portland, ME  04104.

Catholic Charities Maine is a United Way and Affirmative Action/EOE/Minorities/Females/Veteran/Disabled Employer. Catholic Charities Maine participates in E-Verify. For more information on E-Verify, please go to: https://www.ccmaine.org