IT Help Desk Associate Engineer

  • Full-time
  • Portland, ME
  • $31,000 - $40,000/year USD / Year
  • September 7, 2022

EMPLOYER: Thrive

Website

Description:

Are you looking for an entry level tech position with UNLIMITED POTENTIAL FOR CAREER GROWTH?

Thrive is a well-established, rapidly growing technology solutions provider executing top-tier service all over the nation. We are looking for ambitious Help Desk Associate Engineers with the drive to provide incredible IT service at the entry level and grow through our ranks. You will have the opportunity to steer your career within the organization. Thrive invests heavily in their employees and loves to promote from within. If you’re attracted to a “work hard, play hard” environment and are seeking a role that will provide you with the guidance, training, and opportunities necessary to build a rewarding and lucrative career, we would love to hear from you!

What you’ll do:

  • Troubleshoot basic client hardware and software issues
  • Provide incredible customer service and accurate documentation of client issues
  • Create, assign, and prioritize tickets to the appropriate higher-level engineering resources
  • Provide daily ticket transfer communications between day shift and night shifts

Skills You’ll Need:

  • Knowledge of basic service operations centers
  • 6 months to 1 year of hands-on PC support experience
  • General knowledge of different hardware platforms, cloud services, and line of business applications
  • Determination and commitment to achieve industry certifications
  • The poise and attitude to provide top-tier customer service in a fast-paced environment
  • Ability to stay organized and follow tasks through to completion
  • Proactivity, ownership of responsibilities, and drive to succeed
  • Critical thinking, ability to problem-solve client issues and learn new applications and skills
  • Ability to effectively present information and respond to questions from a variety of co-workers and clients across different industries

Compensation and Benefits:

  • Salary Range: $31,000- $40,000
  • Variety of shift schedules available
  • Performance-based bonuses
  • Retirement plan, PTO, health insurance benefits

Ready to Apply?

Quick apply with your resume at https://jobs.crelate.com/portal/encorestrategic/job/apply/k4dgoqrgzfkqzbpuzqff6h7x6r

(Please note this role is cross-posted to Elkridge, MD as well as Thrive’s Portland, ME office.)

OR

Priority consideration will be given to applicants who begin the application process through our online portal here: https://www.ondemandassessment.com/link/index/JB-WXRH53NNK?u=1047336

Pay Rate: $31,000 - $40,000/year

How to Apply:

Contact: Marianna Cava
Phone: (631) 896-5770