Maine Crisis Line – Crisis Call Specialist, Full-Time

EMPLOYER: The Opportunity Alliance



The Opportunity Alliance is hiring for a Full-Time Crisis Call Specialist to join their team at the Maine Health Crisis Line.

The Mental Health Crisis Line is part of our continuum of crisis intervention and stabilization services and provides 24-hour telephone response for adults, families and children during a mental health crisis. This role provides invaluable experience candidates with a background in social work and who has excellent communications skills, can remain calm in stressful situations, and truly has the desire to help others.

As a Crisis Call Specialist, you will be working with callers to assess presenting problems and psychosocial stressors. You will complete risk assessments to ensure the safety and well-being of callers experiencing a crisis. You will use effective programmatic systems to support the effective monitoring and progress toward performance measures and work collaboratively with Crisis Response Services in the eight Districts across the State.

You will receive training to become certified as a Mental Health Rehabilitation Technician from some of the best licensed clinical supervisors and certified in-house trainers in the State of Maine.

This is a Full-Time 40 hour/week hourly position. Office is located in South Portland, but this position has ability to work remotely. 


Associate Degree required, along with a year or more of crisis related experience preferred. Ability to earn the MHRT-CSP certification within 30 days of employment required – training onsite provided required. Must have solid oral communication skills, with the ability to communicate clearly, succinctly, and in a customer friendly manner, along with the competence to communicate with multiple parties during a crisis call. The ability to learn and understand written crisis call documentation skills. The ability to manage complex tasks effectively. Demonstrated ability to work effectively with complex information to address challenging situations Ability to become familiar with DSM-V information. Ability to work independently as well as in a team environment. Flexible schedule is required. Must demonstrate the ability and willingness to learn and understand the use of documentation software and resource applications proficiently enough to perform documentation while simultaneously engaging with clients on the phone. The ability to use telephone, instant messaging and chat technology. Must be able to able to successfully pass a criminal background, child protective service check & sex offender check and must not be on the state or federal suspension and disbarment list.


Previous experience working in a call center, customer service environment a plus.