HVAC Technician

  • Full-time
  • ME
  • July 20, 2022

EMPLOYER: Thayer, LLC

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Description:

Technical Knowledge:

  • Keep technical knowledge up to date regarding equipment and concepts.
  • When presented with a problem, know what to do, and why, and whether to repair or replace.
  • Search out and read applicable manuals and online sources.
  • Belong to and take advantage of technical organizations to improve technical knowledge.
  • Use expert technical knowledge to assist other service representatives in solving problems.

Troubleshooting:

  • Avoid needless callbacks by checking complete system before leaving the job.
  • Check safety and limit controls for proper setting before leaving the job.
  • When faced with a seemingly unsolvable problem, seek out help and solve the problem before leaving.
  • Use proper tools and instruments for troubleshooting and work.
  • Use expert troubleshooting knowledge to assist other employees in solving problems.

Customer Relations:

  • Inform customer when arriving at or leaving the job and when planning to return.
  • Respond to customer complaints with the proper amount of sympathy and empathy.
  • When the problem is caused by the customer’s use of the system (rather than a fault of the system), tactfully instruct the customer on the proper use of the system.
  • Give assurance to the customer that the problem is fixed; explaining cause and remedy, and if the problem has not been fixed offer explanation of the situation and suggest next step.

Time Management/Planning:

  • Demonstrate ability to accurately determine job priorities by: adhering to planned call schedule, scheduling report time concurrent with jobs, handling interruptions in stride, having the proper tools, materials, and scheduled tasking when arriving at the job site, scheduling maintenance of the vehicle. Plan project work to assure other employees, subcontractors, and materials are on the job at the right time.

Communication:

  • Promptly and accurately complete all required paperwork.
  • Obtain customer signature on all service reports.
  • Keep manager informed of unfavorable news, changes made, or disenchantment with price increases by customers.
  • Communicate information to all parties who would benefit from it.

Instructing Others:

  • Demonstrate capability and interest in training others.
  • Modify instructions to create understanding in all levels of people regardless of their technical knowledge.
  • Recognize what has to be taught to customers and take the required time to do so.
  • Can be relied on to train other technicians, installers, or trainees.
  • Teach other technicians how to solve problems without solving the problem for them.

Sales Assistance:

  • Provide sales with qualified leads.
  • Alert sales about competitive sales efforts.
  • Provide SPOT opportunities to meet Operational team goals.
  • Determine who in the customer’s organization is responsible for the mechanical system being serviced.
  • Persuade customer to replace obsolete systems and make recommendations.
  • Assist sales in pricing agreements and projects.

Special Projects:

  • Provide support for any special projects as assigned by your manager. These special projects, at the determination of your manager, may or may not become part of this position’s primary responsibilities.

Requirements:

5 Years Experience

How to Apply:

Contact: Rachael Lachance
Phone: (207) 577-8059

To apply for this job email your details to: hr@thayercorp.com