Electronics Service Technician

  • Full-time
  • Raymond, ME
  • June 30, 2024

EMPLOYER: Radiodetection

Website

Description:

About the job

Radiodetection and SPX is a diverse team of unique individuals who all make an impact.  As the Electronics Service Technician you will be responsible for production and service process to support service objectives.  In this role you will assemble, solder, and perform standard testing with a variety of equipment, with the ability to diagnose failures to board level in a timely manner.  These functions include a broad range of responsibilities which address the service needs of the products throughout their “life cycle,” including but not limited to the principal duties and responsibilities outlined below.

What you can expect in this role

Diagnose equipment problems, to board level, and enter estimates for parts and time required for repairs accurately into the ERP system.
Respond to inquiries, prepare estimates and complete repair work in a timely manner to meet defined service levels, and escalate to supervisor if timelines cannot be met.
Accurately repair equipment down to board level and rebuild and reprogram according to defined assembly process.
Test and calibrate repaired equipment to ensure it meets performance standards.
Document all customer interactions and updates to service repairs in the ERP system according to service process.
Maintain individual’s repair area and general service test area, such that cleanliness and organization considerations are met on a daily basis.
Participate in the creation and updates to service procedures for both current and legacy products.
Proactively learn and stay up to date on product changes and updates to service procedures.
Adhere to the service processes and provide suggestions for continuous improvement.
Develop a well-rounded knowledge of products & applications in order to understand and resolve customer support and service issues quickly and professionally.
Train other technicians, partners and staff on service procedures as needed.
Perform general warehouse functions such as picking, packing & shipping orders.
Adhere to all business-related processes, including, but not limited to safety, inventory management and quality.
Embrace and support growing business demands in a changing environment
Awareness and compliance of Company Policies and Procedures.
Other duties and responsibilities as required.

What we are looking for

We each bring something to the table, and we are looking for someone who has:

Assembly and final testing of electronic components and assemblies.
Calibrate and program electronic components.
Troubleshoot problems with electronic components down to the board level.
Read and understand schematic diagrams.
Design, build and maintain jigs.
Write and update procedures.
Service related responsibilities:  troubleshoot equipment problems with customers, organize and perform customer equipment repairs, prepare estimates for repairs, perform equipment repairs, prepare reports, identify frequently failing parts.
Adhere to product assembly procedures and identify problems.
Adhere to ESD guidelines/procedures.
Assist with inventory control.
High degree of technical analysis.
Ability to work with various levels of people/customers/teams.
Customer/Quality discipline
Professional approach; Confidence in dealing with people.
Commitment to achieving business goals.
Strong technical/customer service orientation..
High levels of personal integrity, honesty.
Team player able to operate with a great deal of independence but also assist wherever needed.

Required Education/Experience

Technical Associates degree (or equivalent related professional experience)

Requirements:

Technical Associates degree (or equivalent related professional experience).

Qualifications:

Technical Associates degree (or equivalent related professional experience).

How to Apply:

Contact: Taylor Proud
Phone: (913) 225-6335

To apply for this job please visit the following URL: https://careers.spx.com/job-invite/71113/