Customer Service Representative

  • Full-time
  • Auburn, ME
  • December 31, 2022

EMPLOYER: Payroll Management



The Customer Service Representative processes all aspects of payroll for an assigned client base, providing a high level of customer service. This position requires efficiency and flexibility in performing detailed tasks in a fast-paced work environment with frequent interruptions, changing priorities, and multiple deadlines. The CSR may be asked to assist in the reconciliation of payroll accounts as needed. The position also requires maturity in dealing with sensitive and confidential matters.

Essential Duties and Responsibilities

The essential functions include, but are not limited to:

  • Compile payroll data, post wages, and reconcile errors, in order to balance the payroll and maintain payroll records
  • Maintain a high rate of client retention through high quality customer service
  • Identify and resolve internal discrepancies
  • Research client inquiries concerning paychecks or payroll in general
  • Support and contribute to a positive work environment that fosters a high level of team performance through own work and behavior
  • Continue knowledge of payroll software system and changes in wage and tax laws
  • Maintain Client files in a confidential and secure manner
  • Research and resolve client/system problems
  • Establish and maintain a positive working relationship with clients, agencies and coworkers to promote quality service image
  • Display maturity in securely handling sensitive and confidential client and employee information
  • Other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

  • College degree from an accredited college
  • Business or Accounting preferred; equivalent combination of education and/or experience will be considered
  • Prior experience in a customer service environment
  • Prior experience processing payroll preferred
  • Excellent telephone, communication and interpersonal skills
  • Detail oriented, well organized; high degree of accuracy
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Knowledge of payroll software or ability to learn specific applications
  • Knowledge of Wage and Hour Law
  • Professional, driven, motivated self-starter
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
  • Professional in appearance and behavior
  • Ability to work beyond regular work hours when needed
  • Reliable and dependable

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.


This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

How to Apply:

Contact: Benjamin Getchell
Phone: (207) 783-6880

To apply for this job please visit the following URL: