EMPLOYER: Paychex Inc.Website
Discover Your Passion and Develop Your Expertise.
This is a solution-based service environment with an emphasis on partnership and accountability. Service Professionals at Paychex are passionate about customers’ needs and wants.
We offer more than jobs, we offer careers. We provide the training, development, benefits, and culture that you deserve so you can focus on reaching your fullest potential.
In this role, you will…
- Support inbound call queue handling client calls to process payroll, enter payroll and tax information and answer questions for clients in multiple states.
- Learn and maintain knowledge of the payroll processing system, wage and tax laws to develop a trusted relationship with our clients.
- Provide online support, troubleshooting and handle escalations.
- Take initiative to elevate the client experience, quickly resolve situations and focus on one call resolution.