Customer Service Representative

EMPLOYER: Modivcare

Website

Description:

***MUST LIVE IN MAINE***

Are you passionate about making a difference in people’s lives? Do you enjoy working in a service-oriented industry? If so, this remote work opportunity may be the right fit for you!!

ModivCare is looking for optimistic and outgoing individuals to join the team as Remote Customer Service Representatives (CSRs). In this role, you will play a key part in making a positive impact on members’ lives by acting as a first point of contact for questions about our products and service offerings. As a CSR, you will work diligently to resolve member concerns while ensuring requests are processed in an accurate and timely manner.

CSRs are given a structured protocol and scripts to document conversations in order to ensure consistency of scheduling, modifying, and canceling customer reservations. In this role, you will have the opportunity to speak with members on a daily basis and answer their transportation questions, all while helping support them in their journey towards positive health outcomes.

If you are highly detail-oriented and thrive helping others, we encourage you to apply. Take a step towards furthering your career by joining the ModivCare team! We have opportunities for both full and part-time employees.

WORK FROM HOME REQUIREMENTS

High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide proof of a speed test.
Ability to direct wire to your modem.
Able to dedicate a quiet space for daily work that is free of sound interruptions.

Requirements:

ESSENTIAL JOB FUNCTIONS***MUST LIVE IN MAINE*** Receives and documents customer concerns while ensuring all relevant information is correct. Adheres to and ensures all company policies and procedures. Maintains an acceptable attendance and tardiness record. Ensures accurate trip data input. Demonstrates personal commitment to producing high quality work. Refers unresolved customer grievances to designated department for further investigation and resolution.
Pay Rate: $13/hour

How to Apply:

Contact: Emily Hirschfeld
Phone: (720) 841-7695

To apply for this job please visit the following URL: https://recruiting.adp.com/srccar/public/RTI.home?c=2153313#/