Emergency Communications Dispatcher

  • Full-time
  • Auburn, ME
  • July 27, 2022

EMPLOYER: Lewiston/Auburn 9-1-1

Website

Description:

The Lewiston/Auburn Emergency Communications Center seeks a full time Public Safety Telecommunicator to assist in answering and dispatching all 9-1-1 and non-emergency calls for the cities of Lewiston and Auburn and the Town of Poland. The successful candidate will receive information from the public and other agencies and coordinate a prompt and efficient response to requests for police, fire, and emergency medical services.

Duties include the following: Operates the IMC software based computer aided dispatch (CAD) system, NCIC/METRO, and NextGen 9-1-1; establishes priorities of calls for service, and dispatches the appropriate number and type of resources to address the need; monitors all radio frequencies in the communications center, monitors and maintains all equipment within the communications center; answers inquiries from, and provides information to the public; disseminates various types of information to law enforcement concerning licensing, registrations, warrants, protections orders; processes requests for medical and fire incidents through the use of Emergency Medical and Fire Dispatch protocols. Qualified candidates must be able to communicate clearly, maintain composure in stressful situations, and have the ability to simultaneously perform multiple functions of their job.

Requirements:

Minimum requirements: High school graduate or equivalent, plus one year of experience in a customer service position, computers and administrative duties, or any equivalent combination. Must successfully pass Criticall computer-based testing program, medical examination, as well as a background investigation, including review of state and FBI records.
Pay Rate: 18.89 per hour upon completion of training

How to Apply:

Contact: Timothy Hall
Phone: (207) 786-5380

To apply for this job please visit the following URL: https://www.auburnmaine.gov/pages/government/9-1-1-employment