Guest Services Agent

  • Full-time
  • Auburn, ME
  • August 3, 2022

EMPLOYER: Hilton Garden Inn Riverwatch

Website

Description:

The Hilton Garden Inn Auburn Riverwatch is currently looking for outgoing, energetic candidates to fill the position of a Guest Service Agent. The Staff and facility are currently rated #1 of hotels on TripAdvisor and in the top 15% of Hilton Garden Inns and we take pride in the work we do.

We are within walking distance of the “Lewiston Tree Streets”. Come join the fun!

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
Receive, input, retrieve and relay messages to guests.
Adhere to all Hilton Garden Inn Standards.
Working knowledge of Hilton Honors program and the properties property management system.

Schedule + Pay:

While schedule may vary at times, schedule will typically either be 7a – 3p, 3p – 11p, or 11pm – 7am.
Starting rate is $12.75 per hour but negotiable within reason with qualified experience.
Position is currently Part-time with 2 or 3 Shifts Per Week/16 -24 Hours Per Week with the possibility of additional hours during training period and/or when hotel experiences higher demand for the right candidate.
We are a 24 hours business and have need for a variety of hours. Ideal candidate will have open availability.

Personality Traits:

Positive Attitude
Willingness to learn
Ability to work alone or with team
Forward thinking – anticipation of needs
Drive to make memorable experiences for guests

Benefits:

Vacation and sick time accrual*
Hilton’s worldwide Go Hilton Travel discount benefits
Tuition Reimbursement*
Medical, Dental, Vision, Life Insurance*
*Available to eligible employees, some restrictions may apply.

Job Type: Full-time

Pay: $12.75 – $13.00 per hour

Benefits:

401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance
Schedule:

8 hour shift
Day shift
Holidays
Monday to Friday
Night shift
Weekend availability
COVID-19 considerations:
The Hilton is dedicated to keeping our employees safe. We require all able employees to wear a mask. We are also following of the State mandates.

 

Requirements:

Requirements: Knowledge in computers and prior customer service experience required. Prior hotel experience preferred, but not required. Fluent English required.

Qualifications:

Education: High school or equivalent (Preferred) Experience: Hotel experience: 1 year (Preferred) Work Location: One location
Pay Rate: 12.75-13.00

How to Apply:

Contact: Lucro Management
Phone: (207) 272-2947

To apply for this job email your details to: hospitality@lucromanagement.com