Utility Billing Specialist

  • Full-time
  • Lewiston, ME
  • July 3, 2022

EMPLOYER: City of Lewiston, ME



Accepting applications for a UTILITY BILLING SPECIALIST with the City’s Finance Department. Applications are available at the Human Resources Department or online at www.lewistonmaine.gov.


Department:    Finance

Barg. Unit:      Maine Service Employees Association (MSEA)

Status:             Full Time, 37.5 hours/week [Mon-Fri 8:00a-4:30p]

Grade:            13 [starting at $17.87 hourly]


SUMMARY: The Utilities Billing Specialist position is responsible for maintaining accurate customer accounts, billing and service orders; analyzes water meter readings and schedules technician appointments to ensure accuracy of utility bills.

EDUCATION AND EXPERIENCE: High school diploma or equivalent; with three (3) years experience in financial accounting and billing.

WORK ACTIVITIES: Maintains knowledge and execution of customer service procedures and Maine Public Utilities Commission regulations. Maintains customer accounts, processes estimated bills, final bills and adjustments as needed. Schedules appointments for meter changes or maintenance including processing any needed work orders. Resolves customer questions/complaints; handles and posts payments, assists with the collection of delinquent balances; keeps accurate records to ensure compliance with approved policies and procedures. Prepares and maintains cost account reports, compiling labor, equipment and material charges. Displays tactful and courteous demeanor and works cooperatively and collaboratively with supervisors, co-workers, vendors, customers and the general public. Completes tasks as requested or assigned by the Water and Sewer Superintendent and the Finance Manager.

Submit City of Lewiston Employment Application, cover letter and complete resume via email, fax, postal mail or in person directly to the Department of Human Resources, City Hall 27 Pine Street Lewiston, ME 04240. Contact information for email and fax submissions is available at lewistonmaine.gov > Human Resources > Terri-Lynn Bechard

Only interviewed candidates will be notified. Prospective candidates MUST submit all required documents at time of application. Incomplete position inquiries, including those without accurate contact information, will be rejected.

How to Apply:

Contact: Terri-Lynn Bechard
Phone: (207) 513-3128

To apply for this job email your details to: tbechard@lewistonmaine.gov