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Service Coordinator/Dispatcher ($2,000 Sign-On Bonus)

  • Full-time
  • Lewiston, ME
  • April 30, 2023

EMPLOYER: Alta Equipment Group

Website

Description:

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team!

We provide our employees with the following tools and resources to be successful:

Training
Outstanding benefits package (BCBS PPO, Delta Dental and EyeMed Vision, plus much more!)
401(k) with match
Competitive wages
Company laptop or tablet
Paid time off
10 paid holidays

Our Material Handling group is seeking a full-time service coordinator/dispatcher at our Lewiston, ME location. This position is first shift, Monday to Friday. The primary responsibilities of the position consist of, but are not limited to:

Dispatch Technicians to handle service requests and preventive maintenance (PM)
Take, record and prioritize customer calls for service requests
Compile and complete customer summary invoicing
Organize and file paperwork for the department
Maintain Technician time log
Answering internal and customer service calls
Weekly payroll time card entry
Opening and closing work orders, including accurately recording story lines into each order
Invoicing & accounts receivables assistance
PM running & monitoring throughout the month

PM tracking reports & audit completed work for weekly meeting
PM scheduling for technicians
Work in process (WIP) assistance to dispatch proper technician (closest technician with correct skill set) to our customers
Fleet service call monitoring & assignment
Fleetmatics monitoring to ensure technicians are on time at field accounts
Responsible for various reports (PM’s completed, overtime, non-productive clocking, first start tracking, tracker audits)
Incorporate Alta’s Guiding Principles into daily activities
Performs other duties as assigned

Please visit our careers page at altaequipment.com/career to view other openings that may be of interest to you!
Job seekers only
Recruiting/staffing firms – please do not contact the company about this posting

We are an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.

Qualifications:

Desired Skills and Qualifications: Previous dispatching, warranty administrative or mechanic experience is highly preferred. A strong technical knowledge base is desired to answer technician questions. Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus. Possess excellent verbal and written communication skills. Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers. Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Mathematical Skills - Basic: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Physical Demands/Work Environment: Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste/smell. Vision: No special vision requirements. Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds. Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles.

How to Apply:

Contact: Elise Beaudreau
Phone: (313) 319-3894