Supervising People: The Essential Skills for Leaders

Module One: Communication
Communication is a basic skill that affects all aspects of business life. Our words, gestures, appearance, and body language all "speak" volumes as to our intent, state of mind, and attitude. Learning to recognize these conscious and unconscious cues, as well as paying attention to others' signals, make us better communicators and leaders. In this session, you will learn about the nine behavioral skills for effective communication and ways you can improve in each area.  You will also develop an action plan for further improvement.

Module Two: Coaching
Organizations today are recognizing the need to retain managers who are also coaches, leaders and teachers who can motivate people to do their best, provide encouragement and moral support, and give positive feedback to help others improve. This session will help you build your coaching skills by showing you how to help others learn from their mistakes, how to use feedback to reinforce desirable behaviors, how to motivate different types of people, and how to caringly confront problem behaviors. Inspire others to learn, grow, and develop, and build a more loyal and committed workforce.

Module Three: Handling Difficult Employees
Sooner or later every supervisor must deal with a difficult employee. This session will help you understand why performance problems occur, and how to resolve them.  You will learn to identify potential difficult employees and your role in intervention with them, how to use the Intervention Model and how to use an Intervention Conference to address difficult behavior, and determine when behavior merits consideration of employee termination.

Module Four: Teambuilding
Building a team is similar to building a house--you have to start from the ground up. A team is made up of individuals with different talents, skills, and personal working styles. Learning to work together as a group can be as challenging as it is rewarding. In this session, you will learn how to formulate strong teams through a climate of open communication, trust, and accountability. Like building a house, this session takes you step by step through the process from creative ways to encourage teamwork to tips for handling conflicts effectively.

Module Five: Team Problem Solving
Discover five tools that will help you recognize a problem, learn how to analyze a problem and its cause, find out how to outline your problem solving/decision making, and learn the eight tips that can improve a team’s process. Bringing together a group of people with varied skills and talents to solve a common problem sounds simple enough. However, it is important to understand problem-solving techniques, problem analysis, decision-making tools, and solution implementation to effectively tackle problem solving as a team.

Fridays, February 6- March 6
Time: 9:00am - 12:00pm
Cost: $315 includes Materials
Course #: CED 009-01

Instructor: Marylin Newell

Marylin Newell is an Executive Coach, Seminar Leader and Registered Counselor and is the founder of Life Matters in Mechanic Falls.

Marylin found her way into higher education in 1988.  She started as an adjunct faculty member with what is now Central Maine Community College and with the former Mid-State College.  She was the Academic Dean and Campus Director at Mid-State College for five years.  She has served as President at Andover College in Portland and McIntosh College in Dover, New Hampshire. Today, she applies that knowledge to help business owners and managers achieve success through Executive Coaching.